Refer to CTX224790 - StoreFront Loopback Feature. If you are using StoreFront loopback feature the ensure that it is configured accurately. You can also collect the Event Viewer logs by navigating to Event Viewer > Applications and Services Logs > Citrix Delivery Services to identify the root cause of the issue.
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The upgrade process occasionally corrupts the IIS default.html file.
If you get this error after upgrading the StoreFront then navigate to IIS > Default Site > SomenameWeb > Default Files > delete and then recreate the default.html file manually. Upgrade to the latest version of the StoreFront. Troubleshooting Steps Troubleshooting the Storefront Server ConnectionĮnsure that Windows Server is and IIS is patched to the latest version. If it does not then verify your DNS settings or the Hosts file on the local machine. The FQDN should resolve to the IP address of your NetScaler Gateway. If it does not then verify your DNS settings or the Hosts file on the local machine.ĭo you get the error only when connecting through your NetScaler Gateway? If yes, start troubleshooting from step 19.įrom the testing machine open the command prompt and ping the NetScaler Gateway FQDN. The FQDN should resolve to the IP address of your load balancer.
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For more information about editing the Hosts file refer to the following article - How to use a Hosts file to test a site that uses host headers on an Intranet.ĭo you get the error connecting through a load balancer? If yes, start troubleshooting from step 13.įrom the testing machine open the command prompt and ping the StoreFront base URL FQDN. Perform this test by adding the StoreFront base URL and the StoreFront server local IP address to the Hosts file of the internal machine you will be testing with. In order to identify what steps need to be followed when troubleshooting the error, you will have to identify where the issue is occurring by performing the following 3 tests:ĭo you get the error when connecting directly to the StoreFront server? If yes, start troubleshooting from step 1.
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